Please read these terms carefully before using our services.
Pure Air provides professional air conditioner (AC) cleaning, repair, and maintenance services across select cities in Japan. Our services are performed by trained technicians.
We currently operate in the following cities: Tokyo, Yokohama, Osaka, Nagoya, Sapporo, Fukuoka, Kawasaki, Kobe, Kyoto, and Saitama.
All service requests must be booked through our official website. Payment is due upon service completion unless otherwise agreed in writing. Pricing is transparent and provided during the booking process.
You may cancel or reschedule your service up to 12 hours before the scheduled time. Late cancellations may incur a nominal fee.
Pure Air is not liable for pre-existing issues with the AC unit or damage caused by misuse or improper maintenance. We take all necessary precautions during servicing but cannot be held responsible for damages due to faulty equipment.
We offer a 15-day post-service support warranty on cleaning and minor repairs. This does not cover user-induced damage, power surges, or aging units.
We collect only essential personal information for service scheduling and communication. Please refer to our Privacy Policy for details.
Pure Air reserves the right to update these terms at any time. Continued use of our services implies acceptance of the updated terms.
For questions about these terms, please contact us at support@pureairjapan.store.